Effective date: 1^st of October 2025

1. Definitions

• Consumer: a natural person acting for purposes outside their trade, business, craft or profession.
• Seller: SLiM.House or the SLiM entity named in the order confirmation.
• Products: prefabricated wooden frame building modules and related accessories offered for sale by the Seller.
• Partners/Certified Contractors: SLiM‑Partners and SLiM‑certified‑Contractors who may offer site delivery and installation under separate agreements.
• Incoterms® 2020: the ICC rules for the use of domestic and international trade terms.

2. Scope and Contract Formation

These Sales Conditions apply to all consumer purchases of the Products. They form part of the contract once the Seller issues a written order confirmation or dispatches the Products.

Pre‑contract information is provided in accordance with EU and national law. The contract language is English unless otherwise stated in the order confirmation.

3. Product Specifications and Customisation

Technical drawings, sketches, and descriptions provided by the Seller form part of the specification. Minor deviations customary in the trade or arising from improvements are permissible if they do not materially affect usability.

Where Products are made to your specifications including your choice of roof, flooring and/or façade, they are considered custom-made (see Section 10 on withdrawal).

4. Prices, Taxes and Payment

1. Unless stated otherwise, prices are in EUR and apply per Incoterms® term indicated (FOB Klaipėda).
2. VAT, import duties, taxes, customs clearance, and local charges at/after export are for the Buyer unless mandatory law provides otherwise.
3. Payments are due as stated in the order confirmation. Bank charges are borne by the Buyer. Title to the Products remains with the Seller until full payment is received (retention of title).

5. Delivery Terms and Transfer of Risk

5.1 Standard term – FOB Klaipėda (Incoterms® 2020). The Seller delivers when the goods are placed on board the vessel nominated by the Buyer at the Port of Klaipėda, Lithuania. From that moment, risk transfers to the Buyer and the Buyer arranges main carriage and insurance.

5.2 Consumer protection – risk transfer. For consumer sales under EU consumer protection directives, the risk generally transfers only when you take physical possession of the goods. An exception applies if you arrange the carrier yourself (and the Seller has not named that carrier beforehand); in that case, risk may transfer when the goods are handed to your carrier.

5.3 Export formalities. The Seller clears the goods for export. The Buyer is responsible for import formalities and costs at destination.

5.4 Packaging. Products are suitably packed for sea transport. Any special packaging requested by the Buyer is at the Buyer’s cost.

6. Delivery Timeframes, Delay and Force Majeure

Delivery dates are indicative unless expressly guaranteed in writing. If a delay occurs due to events beyond the Seller’s reasonable control (force majeure), timelines are extended accordingly. If the impediment lasts more than 8 weeks, either party may terminate the contract for the affected quantities against refund of any prepayments for undelivered Products.

7. Site Delivery and Installation by SLiM‑Partners & Certified Contractors

At the Buyer’s request, SLiM‑Partners and SLiM‑certified‑Contractors may offer a separate contract for Delivered to site (DPU/DAP) and installation services. Such services are not part of the Seller’s FOB sales contract unless expressly agreed in writing.

If you purchase installation, you must ensure site readiness (access, foundations, permits, utilities) and comply with the installer’s H&S instructions.

8. Inspection at Handover

You should inspect the Products upon handover. Any transport damage must be noted on the carrier’s documents and reported to the Seller without undue delay. Statutory rights in case of defects remain unaffected.

9. Right of Withdrawal for Distance and Off‑Premises Contracts

If you purchase at a distance or off‑premises, you have a 14‑day right to withdraw from the contract without giving reasons, starting from the day you (or a third party indicated by you) acquire physical possession of the goods.

Exceptions: The right of withdrawal does not apply to goods made to your specifications including your choice of roof, flooring and/or façade. It may also not apply in other cases provided by law (e.g., urgent replacements).

To exercise the right of withdrawal, notify us within the period. You must send back the goods within 14 days after informing us. We will refund payments (including standard outbound delivery costs, if any) using the same payment method, subject to statutory deductions. You bear the direct cost of returning the goods unless we agree otherwise.

10. Legal Guarantee of Conformity (Statutory Warranty)

We are liable for any lack of conformity existing at the time of delivery that becomes apparent within two years of delivery. During this period you are entitled to repair or replacement free of charge; if these are impossible or disproportionate, you may request a price reduction or rescind the contract in accordance with law.

For defects manifesting within 12 months of delivery, it is presumed that the defect existed at delivery unless we prove otherwise. National rules may provide longer reversal periods; your mandatory rights remain unaffected.

Any commercial guarantee of durability offered by us or a manufacturer applies in addition to, and does not limit, your legal rights. If a commercial guarantee is offered, its terms will be provided separately in clear and comprehensible language.

11. Liability

We are liable without limitation for intent and gross negligence, for damages resulting from injury to life, body or health, and under mandatory product liability laws. For simple negligence, we are liable only for breach of an essential contractual obligation, limited to foreseeable damages typical for this type of contract. Your statutory rights as a consumer remain unaffected.

12. Product Safety, Timber Due Diligence and Sustainability

We place only safe consumer products on the EU market and comply with applicable EU product safety rules (including the General Product Safety Regulation where applicable).

For timber and wood-based inputs, we comply with applicable EU rules aiming to ensure deforestation‑free supply chains when and as they enter into application. We operate due diligence processes appropriate to our role in the supply chain.

13. Personal Data

We process personal data in accordance with the EU General Data Protection Regulation (GDPR). Details are set out in our Privacy Notice available on our website. You have the rights of access, rectification, erasure, restriction, objection, and data portability under the conditions of the GDPR.

14. Governing Law and Dispute Resolution

Lithuanian law applies without regard to its conflict-of-laws rules. If you reside in another EU Member State, this choice of law may not deprive you of the protection afforded by mandatory provisions of the law of your habitual residence.

For consumers, the competent courts are those determined by mandatory consumer venue rules. We aim to resolve complaints amicably. Information on national consumer ADR options will be provided upon request. The European Commission’s ODR platform has been discontinued; therefore, no ODR link is provided.

15. Miscellaneous

No oral side agreements exist. Amendments must be in text form. If any provision is or becomes invalid, the remainder remains effective.